Service Engineer France

Position Summary:

Responsible to deliver all Service activities (which might include: Installation including related customer introduction, Repairs, Maintenance Services, Validation Services, Depot Repair, Hot Lines etc..) on GC and GC-MS instruments for achieving satisfied customer becoming loyal customers.

 

Responsibilities:

  • Performs all Service Activities in line with internal rules and customer regulations.
  • Assure responsive telephone support and diagnostic as well as on-site Services to exceed the customer’s expectation and making them successful by using R.I.C. Solutions.
  • Optimize the own work schedule by coordinating with all the necessary partners for service planning/scheduling (Dispatching function, Team Leader, others).
  • Is responsible to report accurate and timely of all activities as required (e.g. Field Service Reports, Expense Reports, etc.)
  • Assures alignment of all activities at the customer site with the rest of R.I.C. and informs R.I.C. of important information with respect to our customers (e.g. information about new purchases to sales/lead generation)

 

Territory:

Willingness to travel within France. For training, international travelling including Europe/European Territory and the US is required.

 

Challenge:

  • To work for a company that is a player in the field of GC and GC-MS solutions.
  • To win the trust of the customers, by showing that he/she is a reliable business partner.
  • An inspiring working environment, with a big portfolio of products.
  • Career development and study possibilities.

 

Candidates Profile:

  • Professional background in Analytical Chemistry or related subjects.
  • Minimum 3 years experience servicing analytical equipment or equivalent applications specialist experience.
  • Good French and English skills, both verbal and written.
  • Strong problem solving skills.
  • Good communication skills, ability to work across all levels, functions and regions.
  • Demonstrated organizational skills with the ability to handle multiple tasks with different priorities.
  • Excellent inter-personal, self-motivational and negotiating skills.

 

Does this job interest you? Please send your CV to anne-sophie.ollivier@richrom.com.